Delivered
but missing packages:
You will be
emailed with a tracking number for packages shipped via UPS, and Fed-Ex.
This is emailed to you so you can track your package and know when it
will be arriving. Please make sure someone is there to sign for it or
leave a note for UPS to deliver to a neighbor's house. Signatures
are required on packages with a value over $100 to prevent your package
from being stolen. We are not responsible for packages which are
stolen after they have been delivered to you. If this should
happen, you need to contact us immediately so an investigation can be
started by the carrier.
Damaged
or opened packages:
If there is any
shortage or damage to your order, please have the delivery person make
note of the problem and save the original container.
It is very important
to make sure that the delivery person notes any problems with the
packaging on their official delivery record.
Notify us immediately and we will correct any problems.
Product
Warranty:
Although
most manufacturers warranty the barrels within the 1st 6 months of
ownership, this warranty is at the manufacturers discretion.
Shafts, points (soft or steel), and flights are NOT under warranty.
Orders
filled incorrectly:
If for some reason you find that your order was filled incorrectly,
please call or email us immediately and we’ll do everything we can to
correct it.
Privacy and Security:
A-ZDarts collects personal information from you only when you
voluntarily provide us with this information, such as when placing an
order through the site, establishing an account or adding information
to your account; entering a contest;
taking a survey; contacting us with a comment or question; requesting
a catalog; signing up to receive emails. “Personal information”
means any information by which someone can be personally identified,
including name, address, telephone number, email address, billing and
account information, credit or debit card information, and other
information incidental to providing goods or services.
A-ZDarts does not sell or trade any of
your personal information (including e-mail addresses) with other
companies or individuals.
A-ZDarts uses personal information
collected on the site for the following purposes:
-
for the specific purpose for which it was volunteered--to make a
purchase or to process a return
-
to improve the content, appearance and utility of the site;
-
to understand your needs and preferences;
-
to develop, market, sell or provide products and services;
-
to conduct surveys, research and evaluations;
-
to manage and develop business operations, administer
accounts, and collect and process payments;
-
to detect and protect a-zdarts.com against negligence,
fraud, theft and other illegal activities;
-
as permitted by, and to comply with, any legal or regulatory
requirements, process or provisions.
A-ZDarts uses certain security
measures to protect the personal information you submit to the Site.
For example, when you provide any order information, we use Secure
Socket Layer (SSL) technology, an encryption tool that provides
security while transmitting this information over the Internet. We
also use firewall technology, password controls, and other
technological and procedural safeguards in maintaining the Site.
Although we have implemented the above security measures for this
Site, you should be aware that 100% security is not possible.
Return Policy:
New,
unused (or unwanted) products and materials may be returned within
fifteen (15) days for credit or exchange, provided that:
a) Prior approval is obtained from A-ZDarts (Via email or telephone)
b) Products are still in their original box and packing
c) Products have not been used (are in new condition)
d) Products have been returned at buyers expense (Shipping
charges can not be reimbursed)
e) Credit for returned product in the amount of
$10.00 or less is refunded as a store credit/coupon.
Returns valued greater than $10.00 will be credited
to cardholder's card or paypal account.
f) Item (non-defective) returned for
credit
that qualified for free shipping and/or a shipping discount will
have our shipping costs and/or the shipping discount cost deducted off
the item prior to refund.
Defective products may be returned with prior approval for exchange or
credit. All
claims for defective product must be made within 15 days of receipt of
the order
Please Note:
A 15% restocking fee will be applied to all returned, non-defective
merchandise.
How to return merchandise:
1. Repack the items so that they do not move
or bang against one another in the package. We can not accept
merchandise back that has not been repackaged properly.
2. Include your name, address, email
address and phone number.
3. Return to:
A-Z Darts
5557 Auburn Blvd.
Sacramento, Ca 95841
4. Be sure to keep your receipt in case the shipper loses your package.
5. All returned
goods must be inspected prior to the issuance of credit
or exchange.
Please call (877)602-3278 or email
us with any further questions or concerns.
Please Note:
A-ZDarts.com is not responsible for any duties or customs charges you
may incur to get your package into your country.
Cancelled Orders/Refused
Packages/Undeliverable Packages that are returned:
We usually ship orders within 24 hours.
If you call to cancel an order after it has been shipped, a $6.00
charge (which is a UPS/Fed Ex package return charge)
will be imposed upon you. This fee will be taken off at the time
of processing your refund. Refused packages and packages that
are returned after 3 delivery attempts will have the same return
fee applied to them. There should be no problem with canceling
an order prior to shipping.
